Terms of Service

1. Parties and Acceptance

These Terms of Service govern the relationship between Filova LTD (registered in England and Wales, Companies House No: 17263134, "Wava") and the business registering for the platform ("Tenant"). By creating an account you agree to these Terms.

2. Service Description

Wava is a cloud-based SaaS product that enables businesses to provide AI-powered automated responses, lead qualification, and order status querying through their WhatsApp Business accounts. The Service is provided "as-is"; uninterrupted or error-free operation is not guaranteed.

3. Account Responsibilities

Tenant is responsible for the confidentiality of account credentials and for all activity conducted through the account. Tenant is solely responsible for obtaining required consents from its customers, and for complying with data protection and electronic marketing laws applicable to its jurisdiction — Wava provides only the technical infrastructure.

4. Subscription, Payment, Cancellation and Refund

• Subscriptions renew monthly; plan scope and pricing are shown in the dashboard.
• Billing is processed through Stripe (Turkey, corporate clients, TRY) or Creem as Merchant of Record (all other regions).
• Tenant may cancel at any time via the dashboard; cancellation takes effect at the end of the current billing period.
• No refunds are issued for unused time; statutory consumer rights (where applicable) are unaffected by this clause.

5. Acceptable Use

You may not use the platform to:

• Send unsolicited bulk marketing messages (spam)
• Distribute illegal, fraudulent, or misleading content
• Violate Meta's WhatsApp Business Policy or operate in Meta's prohibited sectors, including but not limited to: weapons and ammunition, tobacco products, alcohol (where prohibited by law), gambling, adult content, illegal drugs and drug paraphernalia
• Use AI-generated outputs as medical, legal, or financial advice, or for any deceptive or manipulative purpose
• Attempt unauthorised access to the platform or engage in reverse engineering

Violation of these rules may result in account suspension or termination.

6. Intellectual Property

Wava software, brand, and design elements are the property of Filova LTD. Tenant owns its knowledge base content and customer data; Wava processes this content solely for the purpose of providing the Service.

7. Limitation of Liability

Wava does not guarantee the accuracy of AI-generated responses; human handoff is recommended for critical decisions. Wava's total liability is limited to the subscription fees paid by Tenant in the 12 months preceding the relevant event. Wava is not liable for indirect or consequential losses (including loss of profit or data).

8. Termination and Data Export

Either party may terminate the account or subscription at any time. Upon termination, Tenant may export their data for 30 days via the dashboard. After 30 days, data is deleted in accordance with our retention policy (see Privacy Policy).

9. Governing Law and Jurisdiction

These Terms shall be governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We will post changes to this page and update the "last updated" date. Filova LTD will provide 30 days' notice of material changes via email. Continued use of the Service after the notice period constitutes acceptance of the updated Terms.

11. Contact

Filova LTD
Companies House No: 17263134
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom
(Registered in England and Wales)

General enquiries: info@filova.io

Legal notices must be sent to legal@filova.io by email with read receipt, or by recorded delivery to our registered address.

12. Force Majeure

Neither party shall be liable for delays or failures caused by Meta API outages, Anthropic downtime, Supabase unavailability, or other third-party service failures beyond their reasonable control.

13. Indemnification

Tenant agrees to indemnify and hold harmless Filova LTD from any claims, damages, or expenses arising from Tenant's use of the Service, Tenant's breach of these Terms, or Tenant's violation of applicable law or third-party rights.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Assignment

Filova LTD may assign these Terms in connection with a merger, acquisition, or sale of assets. Tenant may not assign these Terms without Filova LTD's prior written consent.

16. Entire Agreement

These Terms, together with any Data Processing Agreement (DPA) and any order forms, constitute the entire agreement between the parties and supersede all prior agreements and communications on the same subject matter.

17. Price Changes

Filova LTD will provide 30 days' notice of price changes via email. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

18. Beta / Free Trial

During any free trial period, the Service is provided "as-is" without warranty of any kind. Filova LTD may terminate trial accounts at any time without notice or liability.

19. Meta Liability

Filova LTD is not responsible for Meta suspending or terminating Tenant's WhatsApp Business Account. Tenant is solely responsible for compliance with Meta's WhatsApp Business Policy and all applicable Meta platform policies.

20. AI Output

Tenant may not use AI-generated outputs as medical, legal, or financial advice, or for any deceptive or manipulative purpose. Wava does not warrant the accuracy, completeness, or suitability of AI-generated content for any specific purpose.

21. TCPA / Telecommunications Compliance

Tenant is solely responsible for obtaining all required consents from end-users under applicable telecommunications laws, including the Telephone Consumer Protection Act (TCPA) in the US and equivalent legislation in other jurisdictions. Filova LTD assumes no liability for Tenant's failure to obtain such consents.